@book { MailenchattenzoomenDigitaleBeratungsformeninderPraxisLebenLernenBd323,
    title = "Mailen, chatten, zoomen: Digitale Beratungsformen in der Praxis (Leben Lernen, Bd. 323)",
    author = "Birgit {Knatz} and Bernard {Dodier}",
    year = "2021",
    publisher = "Klett-Cotta",
    address = "Stuttgart, Deutschland"
}